点评:I have booked this tour on Saturday the 25th for myself and a girl that I was bringing down from Perth on a date, to be called an hour and a half before to Be told that the tour had been cancelled due to high winds !!!! I had been checking the weather all morning and the winds have been the same all morning , clearly they knew my booking was from Perth and I feel that they could’ve given me the heads up a little bit earlier to say that there could be a chance of cancelling this to a due to the winds they knew that I was from Perth and had a 3hour travel down, I did call to express my disappointment but it’s like they didn’t care at all, the winds actually dropped right off throughout the day and I feel that they could’ve at least made an effort to take us out considering we drove all the way down from Perth, I did jump back online to see if any of the other tours were available in the afternoon, the one in bunker Bay was still available online to book so I am assuming that they were taking the skis out that afternoon still but there was no help or options given to help us to be able to take the ski out for that day. I’m just really disappointed in the company that they didn’t try and do anything to help not even any little kind gestures like a discount for the next tour or nothing like that if that was my company and I knew that someone had driven three hours all the way down to Perth to come on my tour and it was cancelled on them. I at least would’ve tried to do something nice for them but I feel like these guys don’t care at all.
翻译:我已经为自己和一位从珀斯过来约会的女孩预订了 25 号星期六的这次旅行,但提前一个半小时打电话却被告知由于大风,这次旅行被取消了!!!!我整个上午都在查看天气,风向一直没有改变,显然他们知道我的预订是从珀斯出发的,我觉得他们本可以早一点通知我,说由于风力原因可能会取消行程,他们知道我来自珀斯,需要 3 个小时的旅程,我确实打电话表达了我的失望,但他们好像根本不在乎,风实际上一整天都在减弱,我觉得他们至少应该努力带我们出去,因为我们是从珀斯一路开车过来的,我确实回到了网上,看看下午是否还有其他旅行团可用,邦克湾的旅行团仍然可以在线预订,所以我假设他们那天下午仍然会把滑雪板带出去,但是没有提供任何帮助或选项来帮助我们能够在那天把滑雪板带出去。我对这家公司真的很失望,他们没有尽力提供帮助,甚至连下次行程打折之类的小恩惠都没有,如果那是我的公司,我知道有人一路开了三个小时的车到珀斯来参加我的行程,结果行程取消了,他们什么也没做。我至少应该试着帮他们做点什么,但我觉得这些人根本不在乎。