点评:Karaoke birthday party booked for 6pm to 7.30. Asked staff at 6:45 when food would be ready. Told 5 minutes. Asked again after 10 minutes and told again another 5 minutes. By 7:20 with 10 minutes of allotted time remaining I requested to speak to management just as food arrived. He apologised and said we could have the room longer and he'd personally bring the ice creams in at 7:30 and the music would be extended. 7:30 music is turned off and requested it be turned back on. 7:40 still no ice creams and parents waiting to take kids home and no music. Ice creams brought out by a different member of staff at 7:45 and missing one. Request another and never delivered and music was never turned back on. Requested the birthday girls party bag and had to wait another 20 minutes whilst chasing again. absolutely awful experience and would never book again.
REVIEW UPDATE: I contacted the customer service email as Tenpin requested by replying to my original google review but surprise surprise, I've received no response from the Nantgarw Tenpin almost 4 weeks later!! Shocking customer service
翻译:预订了晚上6点到7点半的卡拉OK生日派对。6点45分询问工作人员食物何时准备好,被告知5分钟。10分钟后再次询问,仍然被告知5分钟。7点20分,距离预定时间还剩10分钟时,食物送来了,我要求见经理。经理道歉并表示我们可以延长包间使用时间,他会在7点半亲自送来冰淇淋,并延长音乐播放时间。7点半音乐被关掉了,我要求重新播放。7点40分,冰淇淋仍然没有送来,家长们等着接孩子回家,音乐也没有播放。7点45分,另一位工作人员送来了冰淇淋,但少了一份。我要求补送,但始终没有送来,音乐也一直没有重新播放。我要求领取寿星的派对礼包,结果又催了20分钟。这是一次糟糕透顶的体验,我以后绝对不会再预订这家店了。
评论更新:我按照 Tenpin 的要求,通过回复我之前的 Google 评论联系了他们的客服邮箱,但令人惊讶的是,将近 4 周过去了,我仍然没有收到 Nantgarw Tenpin 的任何回复!客服服务真是糟糕透了。