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mooners2010
Overpriced, Faulty Lanes and No Accountability
Tenpin Cardiff的点评
点评：Extremely disappointing experience. I paid £16 for myself and my 8-year-old daughter to bowl one game, but due to a technical fault on lane 16, the system repeatedly skipped turns, leaving us with only one bowl each turn. As a result, the game was over in around five minutes.
When I raised this, I was shocked to be told this was a known issue with lane 16. Despite it being a busy Saturday, no alternative game or lane was offered. I requested a refund, only to be told refunds cannot be processed in store.
I then emailed to complain and was offered two free games, which I declined as I do not wish to return. Since then, I’ve heard nothing further.
To make matters worse, using Clubcard vouchers is unnecessarily difficult. You’re required to phone to book, yet the availability shown online does not match what is offered over the phone. I was eventually forced to book online to secure a specific time, leaving me stuck with Clubcard vouchers that can now only be used for Tenpin.
Overall, this was a complete shambles and very poor value for money.
When I raised this, I was shocked to be told this was a known issue with lane 16. Despite it being a busy Saturday, no alternative game or lane was offered. I requested a refund, only to be told refunds cannot be processed in store.
I then emailed to complain and was offered two free games, which I declined as I do not wish to return. Since then, I’ve heard nothing further.
To make matters worse, using Clubcard vouchers is unnecessarily difficult. You’re required to phone to book, yet the availability shown online does not match what is offered over the phone. I was eventually forced to book online to secure a specific time, leaving me stuck with Clubcard vouchers that can now only be used for Tenpin.
Overall, this was a complete shambles and very poor value for money.
翻译：体验极其糟糕。我和我8岁的女儿花了16英镑玩了一局保龄球，但由于16号球道的技术故障，系统反复跳过回合，导致我们每回合只能投一个球。结果，游戏只持续了大约五分钟就结束了。
当我提出这个问题时，我震惊地得知这是16号球道的已知问题。尽管那天是繁忙的周六，但他们没有提供其他球道或游戏选择。我要求退款，却被告知店内无法办理退款。
之后我发邮件投诉，他们提出赠送两局免费游戏，但我拒绝了，因为我不想再去了。从那以后，我再也没有收到任何回复。
更糟糕的是，使用会员卡代金券非常麻烦。你必须打电话预订，但网上显示的可用时间与电话中提供的信息并不一致。最终，我不得不在线预订才能确保一个特定的时间，结果我的会员卡代金券现在只能用于保龄球了。
总的来说，这是一次彻底的混乱，性价比极低。
当我提出这个问题时，我震惊地得知这是16号球道的已知问题。尽管那天是繁忙的周六，但他们没有提供其他球道或游戏选择。我要求退款，却被告知店内无法办理退款。
之后我发邮件投诉，他们提出赠送两局免费游戏，但我拒绝了，因为我不想再去了。从那以后，我再也没有收到任何回复。
更糟糕的是，使用会员卡代金券非常麻烦。你必须打电话预订，但网上显示的可用时间与电话中提供的信息并不一致。最终，我不得不在线预订才能确保一个特定的时间，结果我的会员卡代金券现在只能用于保龄球了。
总的来说，这是一次彻底的混乱，性价比极低。
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