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Amazing Venue, Hidden Fees Leave a Bad Taste
Funny Bone Comedy Club的点评
点评：⭐⭐⭐⭐☆
The new Funny Bone Omaha is absolutely incredible. The new room is a huge upgrade. The seating is comfortable, the sightlines are excellent, and it’s a fantastic place to see a comedy show. We’ll definitely be back.
The only thing that left a bad taste in our mouths was the automatic 18% “gratuity.” When the waitress handed me the handheld payment device, the gratuity was already filled in. I didn’t notice it until I was about to pay. When I pointed it out, she directed me to tiny print on the drink side of the menu. Since we don’t drink, there was no reason for us to be looking there, making the disclosure anything but obvious.
Unfortunately, this is a textbook example of deceptive pricing and unnecessary pricing games. The menu advertises one price, but customers are ultimately required to pay another because a mandatory fee is added after they’ve already decided to buy. That’s the very definition of drip pricing—advertising one price to influence a customer’s buying decision, then increasing the price through mandatory fees added after the customer has already committed to the purchase. Calling a mandatory fee a “gratuity” doesn’t change what it is. If every customer is required to pay it, it’s simply part of the price—and it should be included in the menu price from the beginning.
The environment is almost perfectly designed for this type of hidden fee. During a comedy show, nobody is going to risk interrupting the performance, question staff, or create a scene over an unexpected hidden fee. Most people will simply pay it without question because they’re there to enjoy the show—not debate an unexpected charge. Hidden fees work because customers don’t discover them until they’re already committed. Customers shouldn’t have to search for fine print or discover mandatory fees only when they’re ready to pay. The price you advertise on the menu should be the price you charge when the check comes.
With menu prices already being on the high side, there is absolutely no reason to play pricing games. Stop trying to hide a mandatory fee behind the word “gratuity” and simply include it in your menu prices. If every customer is expected to pay it, then it’s part of the price. Advertise the full price up front instead of using deceptive drip pricing to make the menu appear less expensive than it really is. Businesses shouldn’t have to rely on pricing games to make their prices look more attractive and force customers to do math just to know what it really costs in the end.
As for the food, the Big House Chicken Salad was good, although it’s pretty hard to mess up a chicken salad. The Asian Chicken Sandwich was disappointing. It was bland, lacked flavour, and was so messy that it wasn’t enjoyable to eat. Next time, we’ll probably eat somewhere else beforehand and come just for the show.
Overall, this is an outstanding venue with a beautiful new room, and we’ll absolutely be back. I just hope management stops the pricing games, eliminates the hidden mandatory fee, and simply advertises the price they actually expect every customer to pay. Transparent pricing would make an already great experience even better.
The new Funny Bone Omaha is absolutely incredible. The new room is a huge upgrade. The seating is comfortable, the sightlines are excellent, and it’s a fantastic place to see a comedy show. We’ll definitely be back.
The only thing that left a bad taste in our mouths was the automatic 18% “gratuity.” When the waitress handed me the handheld payment device, the gratuity was already filled in. I didn’t notice it until I was about to pay. When I pointed it out, she directed me to tiny print on the drink side of the menu. Since we don’t drink, there was no reason for us to be looking there, making the disclosure anything but obvious.
Unfortunately, this is a textbook example of deceptive pricing and unnecessary pricing games. The menu advertises one price, but customers are ultimately required to pay another because a mandatory fee is added after they’ve already decided to buy. That’s the very definition of drip pricing—advertising one price to influence a customer’s buying decision, then increasing the price through mandatory fees added after the customer has already committed to the purchase. Calling a mandatory fee a “gratuity” doesn’t change what it is. If every customer is required to pay it, it’s simply part of the price—and it should be included in the menu price from the beginning.
The environment is almost perfectly designed for this type of hidden fee. During a comedy show, nobody is going to risk interrupting the performance, question staff, or create a scene over an unexpected hidden fee. Most people will simply pay it without question because they’re there to enjoy the show—not debate an unexpected charge. Hidden fees work because customers don’t discover them until they’re already committed. Customers shouldn’t have to search for fine print or discover mandatory fees only when they’re ready to pay. The price you advertise on the menu should be the price you charge when the check comes.
With menu prices already being on the high side, there is absolutely no reason to play pricing games. Stop trying to hide a mandatory fee behind the word “gratuity” and simply include it in your menu prices. If every customer is expected to pay it, then it’s part of the price. Advertise the full price up front instead of using deceptive drip pricing to make the menu appear less expensive than it really is. Businesses shouldn’t have to rely on pricing games to make their prices look more attractive and force customers to do math just to know what it really costs in the end.
As for the food, the Big House Chicken Salad was good, although it’s pretty hard to mess up a chicken salad. The Asian Chicken Sandwich was disappointing. It was bland, lacked flavour, and was so messy that it wasn’t enjoyable to eat. Next time, we’ll probably eat somewhere else beforehand and come just for the show.
Overall, this is an outstanding venue with a beautiful new room, and we’ll absolutely be back. I just hope management stops the pricing games, eliminates the hidden mandatory fee, and simply advertises the price they actually expect every customer to pay. Transparent pricing would make an already great experience even better.
翻译：⭐⭐⭐⭐☆
全新的奥马哈Funny Bone剧场真的棒极了。新场馆相比以前有了巨大提升：座椅舒适，视线极佳，绝对是观看喜剧演出的绝佳场所。我们一定会再来的。
唯一让我们有些不满的是自动添加的18%“服务费”。当服务员递给我手持式支付终端时，服务费金额早已被预设好了。直到准备付款时我才注意到这一点。当我指出这一点时……她指给我看菜单上饮品那一栏里的小字说明。由于我们不喝酒，本来没理由去留意那里的内容，因此这些说明根本就不显眼。
遗憾的是，这就是典型的误导性定价以及不必要的价格把戏。菜单上标注的是一个价格，但顾客在决定购买之后，却不得不支付另一个价格——因为此时会额外加上一项强制性费用。这正是所谓“逐级加价定价法”的典型表现：先以某个价格做广告以影响顾客的购买决策，随后在顾客已决定购买后再加上各种强制性费用以提高最终价格。把这类强制性费用称作“小费”也改变不了其本质。如果所有顾客都必须支付这笔费用，那它本质上就是价格的一部分——理应从一开始就包含在标价之中。
整个环境几乎是为这种隐性收费手段量身定做的。在一场喜剧演出期间，没人会冒着打断演出进程的风险去质问工作人员，或是因出现意想不到的隐藏费用而大吵大闹。大多数人都会毫无异议地支付这笔费用，因为他们是来欣赏演出的，而不是来争论什么意外产生的费用。这些隐藏费用能够得逞，是因为顾客往往在已经无法反悔的情况下才会发现它们的存在。顾客不该费力去查找那些细则条款，也不该只有在准备付款时才察觉到这些强制收取的费用。您在菜单上标注的价格就应该是顾客结账时需支付的实际价格。
如今菜单价格已然偏高，完全没有必要玩什么价格把戏。请不要再试图用“小费”这一说法来掩饰必须收取的费用，而应直接将其计入菜单价格中。如果所有顾客都必须支付这笔费用，那么它就是价格的一部分。请直接标明完整价格，而不要采用那种误导性的“渐进式定价”手段来让菜单看起来比实际价格更便宜。企业不应该非得靠各种定价手段来让价格显得更有吸引力，也不该强迫顾客去计算一番才能知道最终实际需要支付多少费用。
至于食物方面，大屋鸡肉沙拉挺不错的——不过其实鸡肉沙拉本身也很难做砸。而亚洲风味鸡肉三明治则令人失望：味道寡淡、毫无风味可言，而且吃到嘴里乱七八糟的，根本没法好好享用。下次我们可能会先去别的地方吃饭，然后专门为了看表演才过来。
总的来说。这是一个非常出色的场所，还设有一间漂亮的新房间，我们绝对会再来的。我只希望管理层能停止价格操控手段，取消那些隐藏的强制性费用，并如实公布每位顾客实际需要支付的价格。价格透明化定能让本已很棒的体验更上一层楼。
全新的奥马哈Funny Bone剧场真的棒极了。新场馆相比以前有了巨大提升：座椅舒适，视线极佳，绝对是观看喜剧演出的绝佳场所。我们一定会再来的。
唯一让我们有些不满的是自动添加的18%“服务费”。当服务员递给我手持式支付终端时，服务费金额早已被预设好了。直到准备付款时我才注意到这一点。当我指出这一点时……她指给我看菜单上饮品那一栏里的小字说明。由于我们不喝酒，本来没理由去留意那里的内容，因此这些说明根本就不显眼。
遗憾的是，这就是典型的误导性定价以及不必要的价格把戏。菜单上标注的是一个价格，但顾客在决定购买之后，却不得不支付另一个价格——因为此时会额外加上一项强制性费用。这正是所谓“逐级加价定价法”的典型表现：先以某个价格做广告以影响顾客的购买决策，随后在顾客已决定购买后再加上各种强制性费用以提高最终价格。把这类强制性费用称作“小费”也改变不了其本质。如果所有顾客都必须支付这笔费用，那它本质上就是价格的一部分——理应从一开始就包含在标价之中。
整个环境几乎是为这种隐性收费手段量身定做的。在一场喜剧演出期间，没人会冒着打断演出进程的风险去质问工作人员，或是因出现意想不到的隐藏费用而大吵大闹。大多数人都会毫无异议地支付这笔费用，因为他们是来欣赏演出的，而不是来争论什么意外产生的费用。这些隐藏费用能够得逞，是因为顾客往往在已经无法反悔的情况下才会发现它们的存在。顾客不该费力去查找那些细则条款，也不该只有在准备付款时才察觉到这些强制收取的费用。您在菜单上标注的价格就应该是顾客结账时需支付的实际价格。
如今菜单价格已然偏高，完全没有必要玩什么价格把戏。请不要再试图用“小费”这一说法来掩饰必须收取的费用，而应直接将其计入菜单价格中。如果所有顾客都必须支付这笔费用，那么它就是价格的一部分。请直接标明完整价格，而不要采用那种误导性的“渐进式定价”手段来让菜单看起来比实际价格更便宜。企业不应该非得靠各种定价手段来让价格显得更有吸引力，也不该强迫顾客去计算一番才能知道最终实际需要支付多少费用。
至于食物方面，大屋鸡肉沙拉挺不错的——不过其实鸡肉沙拉本身也很难做砸。而亚洲风味鸡肉三明治则令人失望：味道寡淡、毫无风味可言，而且吃到嘴里乱七八糟的，根本没法好好享用。下次我们可能会先去别的地方吃饭，然后专门为了看表演才过来。
总的来说。这是一个非常出色的场所，还设有一间漂亮的新房间，我们绝对会再来的。我只希望管理层能停止价格操控手段，取消那些隐藏的强制性费用，并如实公布每位顾客实际需要支付的价格。价格透明化定能让本已很棒的体验更上一层楼。
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