旅行
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Renae L
Buyer beware
Reading Cinemas Harbourtown的点评
点评：Unfortunately, I booked online to see Aquamore Man for Boxing Day, for a party of 4 in Gold Class and bought drinks for the movie. After the terrible storm, we went to Harbour Town we arrived and were told that we could get our money back or a credit. As the people we were going to see the movie with were leaving to fly back interstate they were unable to attend another day, so I requested a refund which I was told that same day wouldn't be a problem. I was told to call tecinema the next day, I did call and confirmed my details and then was told that I would refunded the total amount of $159. This amount still has not appeared in my bank account. I have followed up now 4 times each time providing a slightly different answer each time, stating that the refund was processed the day after, then the refund was processed and there has been a delay. I checked with my bank and they confirmed no money has been processed or is waiting to be transferred into my account. They suggested that I request this and provide proof of the refund transfer so that can launch an investigation. So I conveyed this and requested the information so that all I needed was proof of the refund to send to the bank, I was informed that they would escalate my query today if it didn't arrive in my account by next week, but no proof of the refund was provided. I have been thanked for my patience but my patience has run out as the request for proof of the refund was ignored and my questions were not answered. I used to frequent this cinema but bought and sold a house over the last few years and now have moved back into this area but alas I won't ever go back to this Cinema with the dismissive responses and lack of transparency in this entire process. Beware of paying before the movies have started. And I don't appreciate being treated like this is my fault, we all received damage, loss of power, and more but I dont appreciate being treated in the manner I have been and treated like me asking for a refund which I was told I would receive and for something I had no control over. I am not a criminal just now a very disappointed ex-patron.
翻译：不幸的是，我在网上预订了节礼日观看《Aquamore Man》的黄金舱 4 人派对，并为电影购买了饮料。可怕的暴风雨过后，我们去了海港镇，我们到达后被告知我们可以拿回我们的钱或积分。由于要和我们一起看电影的人要离开州际公路飞回，他们无法再参加一天，所以我要求退款，但我被告知当天不会有问题。我被告知第二天要给 tecinema 打电话，我确实打电话确认了我的详细信息，然后被告知我将全额退款 159 美元。这笔金额仍然没有出现在我的银行帐户中。我现在已经跟进4次了，每次的答案都略有不同，说是后天处理退款，然后退款处理了，有延迟。我向银行核实，他们确认没有任何资金已被处理或正在等待转入我的帐户。他们建议我提出要求并提供退款证明，以便展开调查。因此，我转达了这一点并要求提供信息，以便我需要的只是发送给银行的退款证明，我被告知，如果下周之前没有到达我的帐户，他们今天会升级我的查询，但没有证据已提供退款。感谢我的耐心，但我的耐心已经耗尽，因为退款证明的请求被忽略，我的问题也没有得到解答。我曾经经常光顾这家电影院，但在过去的几年里买卖了一套房子，现在又搬回了这个地区，但可惜的是，我永远不会再回到这家电影院了，因为整个过程中都受到了不屑一顾的反应和缺乏透明度。请注意在电影开始前付款。我不喜欢被这样对待，这是我的错，我们都受到了损坏，断电等等，但我不喜欢以我一直以来的方式对待，像我一样要求退款，我被告知我会收到一些我无法控制的东西。我不是罪犯，只是现在是一个非常失望的前赞助人。
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