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Will never go back!
Mystic Luxury Cinema的点评
点评：Worst management(basically non-existent). Lost power before the movie started and couldn’t refund our money so we got passes to come back. The problem is you can’t select your seats ahead of time. Was told to call ahead to let someone know we were coming and they would hold them for us. Well a week later we called ahead and were told that they can’t hold the seats and we would have to drive in and show them the tickets for a movie that day. Well if we did that we can’t guarantee our seats so that’s a problem. Maybe that works for some people but we have kids and need a babysitter to plan a movie night and that simply doesn’t work. It isn’t our fault you lost power. When asked if I could get a refund I was told no. Asked to speak to management and basically there is none. Was given a number but got no response when I left a message. I won’t be returning to this movie theatre. I understand stuff happens but you need to make it right. I ordered my tickets weeks in advance to go see Deadpool and now I can’t plan a day to see it since these passes are useless for me. Why you can’t just refund and allow me to repurchase reserved seats is absurd.
翻译：管理最差（基本上不存在）。电影开始前就停电了，无法退钱，所以我们买了票回来。问题是你不能提前选择座位。被告知要提前打电话让别人知道我们要来，他们会帮我们保留座位。一周后，我们提前打电话，被告知他们不能保留座位，我们必须开车去给他们看当天的电影票。如果我们这样做，我们就不能保证有座位，所以这是一个问题。也许这对某些人来说是可行的，但我们有孩子，需要保姆来计划电影之夜，这根本行不通。停电不是我们的错。当被问到我是否可以退款时，我被告知不行。要求与管理层交谈，基本上没有人。给了一个号码，但我留言时没有得到回应。我不会再来这家电影院了。我明白事情会发生，但你需要纠正它。我提前几周就订了《死侍》的票，但现在我没法安排一天去看，因为这些票对我来说毫无用处。为什么你们不能退款并允许我重新购买预留座位，这太荒谬了。
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