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Late or simply NO DELIVERY of online movie order!
Marquee Cinemas - Pinnacle 12的点评
点评：When it first opened it was much cleaner and seats had no rips and wear, now it’s actually taped over!
The complaints I have read are actually truth, no direction, they expect folks to always purchase tickets online and so u r expect to simply know where to go and how to scan ur phone for ticket purchase.
I found no issue with any of this, just simple enough to figure out.
I also expect normal wear and issues with repeated seating hourly all day, 7 days a week!
Seriously!
My issues r:
Had trouble with reserved seating when purchasing online… more than 2X…. As uncomfortable as it was, they fixes it and replaced other patrons with seats they were eventually happy with.
My TRUE COMPLAINT:
3X we have ordered the seat side service of popcorn and drinks brought to u.
It’s an online service and since one must tack on an additional $1.75 per ticket purchases online to pay the “ connivence fee” it feels better to avail oneself of this simple order ahead service.
Every single time I’ve used the service, the movie has started before they arrive. The popcorn is cold, drinks r watery, and the extra butter added in Halfway when filling up…. Not only didn’t happen at halfway point…. It never happened!
How wonderful it would b to feel special at theater so that ur snacks were brought to ur seat?!
We were all so excited to experience thia the first two Christmas days . That’s our annual family movie day.
All 3 were irritating, first two times, the teenagers working said they had order ready once I checked so handed the food and Drinks over to me to deliver back to my family. That was super disappointing to my hubs in particular, who has set that particular part up as a surprise .
He enjoyed the idea that he made us all think he was not covering popcorn , movie theater popcorn is best popcorn in whole world… not including it in ur movie experience ia borderline criminal!!
He made us all think no popcorn… hoping to aupriae us when it was delivered.
Only reason our last Christmas movie for whole family (2023) was delivered is because after all movie credits (47 minutes worth) once movie actually started…. I got up to check on our online popcorn and drinks for 6 people ….
They tried to hand it to me to deliver , YET, AGAIN,
But
I told them to please simply deliver it soon. I saw all drinks ready and sweating … Ive melting, popcorn packed and gettin cold, candy in bag…. Simply no one to walk it to the 75 feet to our seats from concession ?!???
Popcorn cold ✔️
No extra butter ✔️
Watered down drinks ✔️
No food until 49 min past mkvue starting time, a few minutes PAST movie showing in big screen. That’s all commercials, previews, and safety clips! Almost a full hour past advertised move time and def an hour last designated delivery time for concession food!✔️
Unhappy with service o😊promised ✔️
Ive o my guve. One negative review ie comment before this one ✔️
The complaints I have read are actually truth, no direction, they expect folks to always purchase tickets online and so u r expect to simply know where to go and how to scan ur phone for ticket purchase.
I found no issue with any of this, just simple enough to figure out.
I also expect normal wear and issues with repeated seating hourly all day, 7 days a week!
Seriously!
My issues r:
Had trouble with reserved seating when purchasing online… more than 2X…. As uncomfortable as it was, they fixes it and replaced other patrons with seats they were eventually happy with.
My TRUE COMPLAINT:
3X we have ordered the seat side service of popcorn and drinks brought to u.
It’s an online service and since one must tack on an additional $1.75 per ticket purchases online to pay the “ connivence fee” it feels better to avail oneself of this simple order ahead service.
Every single time I’ve used the service, the movie has started before they arrive. The popcorn is cold, drinks r watery, and the extra butter added in Halfway when filling up…. Not only didn’t happen at halfway point…. It never happened!
How wonderful it would b to feel special at theater so that ur snacks were brought to ur seat?!
We were all so excited to experience thia the first two Christmas days . That’s our annual family movie day.
All 3 were irritating, first two times, the teenagers working said they had order ready once I checked so handed the food and Drinks over to me to deliver back to my family. That was super disappointing to my hubs in particular, who has set that particular part up as a surprise .
He enjoyed the idea that he made us all think he was not covering popcorn , movie theater popcorn is best popcorn in whole world… not including it in ur movie experience ia borderline criminal!!
He made us all think no popcorn… hoping to aupriae us when it was delivered.
Only reason our last Christmas movie for whole family (2023) was delivered is because after all movie credits (47 minutes worth) once movie actually started…. I got up to check on our online popcorn and drinks for 6 people ….
They tried to hand it to me to deliver , YET, AGAIN,
But
I told them to please simply deliver it soon. I saw all drinks ready and sweating … Ive melting, popcorn packed and gettin cold, candy in bag…. Simply no one to walk it to the 75 feet to our seats from concession ?!???
Popcorn cold ✔️
No extra butter ✔️
Watered down drinks ✔️
No food until 49 min past mkvue starting time, a few minutes PAST movie showing in big screen. That’s all commercials, previews, and safety clips! Almost a full hour past advertised move time and def an hour last designated delivery time for concession food!✔️
Unhappy with service o😊promised ✔️
Ive o my guve. One negative review ie comment before this one ✔️
翻译：当它第一次打开时，它更干净，座椅没有撕裂和磨损，现在它实际上被胶带粘住了！
我读到的抱怨实际上是事实，没有方向，他们希望人们总是在网上买票，所以你希望简单地知道去哪里以及如何扫描手机购票。
我发现这一切都没有问题，只是很简单就能弄清楚。
我还预计正常磨损和每周 7 天、全天每小时重复座位的问题！
严重地！
我的问题：
在线购买时遇到预留座位问题……超过 2 倍……。尽管不舒服，他们还是修复了它，并用他们最终满意的座位替换了其他顾客。
我的真实抱怨：
3X 我们已经订购了爆米花和饮料的座位边服务给您。
这是一项在线服务，由于人们必须在网上购买每张门票额外支付 1.75 美元才能支付“便利费”，因此利用这种简单的提前订购服务感觉更好。
每次我使用该服务时，电影在他们到达之前就已经开始了。爆米花是冷的，喝起来稀稀拉拉的，加满的时候半路加了额外的黄油……。不仅没有发生在中途......它从未发生过！
如果你在剧院感觉很特别，以至于你的零食被送到你的座位上，那该多好啊？！
我们都很高兴能经历前两天的圣诞节。那是我们一年一度的家庭电影日。
这三个人都很烦人，前两次，工作的青少年说我检查后他们已经准备好了订单，所以把食物和饮料交给我，让我送回给我的家人。这对我的中心来说尤其令人失望，他们把这个特定的部分设置为一个惊喜。
他很喜欢这样的想法，他让我们都认为他没有报道爆米花，电影院爆米花是全世界最好的爆米花……不包括在你的电影体验中，我是边缘犯罪！
他让我们所有人都认为没有爆米花……希望在交付时给我们带来惊喜。
我们上一部全家圣诞电影（2023 年）上映的唯一原因是，在电影真正开始后，所有电影制作人员名单（47 分钟）......我起身查看我们的在线爆米花和 6 人饮料......
他们试图把它交给我来交付，然而，再次，
但
我告诉他们请尽快交付。我看到所有饮料都准备好了，大汗淋漓……我已经融化了，爆米花装好了，变冷了，袋子里有糖果……。根本没有人从让步处步行到 75 英尺到我们的座位？？？
冷爆米花✔️
无需额外黄油✔️
兑水饮料✔️
mkvue 开始时间过去 49 分钟（电影在大屏幕上放映后几分钟）才可以进食。这就是所有广告、预览和安全剪辑！比广告上的搬家时间晚了几乎整整一个小时，并且比优惠食品的最后指定配送时间晚了一个小时！✔️
对承诺的服务不满意✔️
我的天啊。一篇负面评论，即在此之前的评论✔️
我读到的抱怨实际上是事实，没有方向，他们希望人们总是在网上买票，所以你希望简单地知道去哪里以及如何扫描手机购票。
我发现这一切都没有问题，只是很简单就能弄清楚。
我还预计正常磨损和每周 7 天、全天每小时重复座位的问题！
严重地！
我的问题：
在线购买时遇到预留座位问题……超过 2 倍……。尽管不舒服，他们还是修复了它，并用他们最终满意的座位替换了其他顾客。
我的真实抱怨：
3X 我们已经订购了爆米花和饮料的座位边服务给您。
这是一项在线服务，由于人们必须在网上购买每张门票额外支付 1.75 美元才能支付“便利费”，因此利用这种简单的提前订购服务感觉更好。
每次我使用该服务时，电影在他们到达之前就已经开始了。爆米花是冷的，喝起来稀稀拉拉的，加满的时候半路加了额外的黄油……。不仅没有发生在中途......它从未发生过！
如果你在剧院感觉很特别，以至于你的零食被送到你的座位上，那该多好啊？！
我们都很高兴能经历前两天的圣诞节。那是我们一年一度的家庭电影日。
这三个人都很烦人，前两次，工作的青少年说我检查后他们已经准备好了订单，所以把食物和饮料交给我，让我送回给我的家人。这对我的中心来说尤其令人失望，他们把这个特定的部分设置为一个惊喜。
他很喜欢这样的想法，他让我们都认为他没有报道爆米花，电影院爆米花是全世界最好的爆米花……不包括在你的电影体验中，我是边缘犯罪！
他让我们所有人都认为没有爆米花……希望在交付时给我们带来惊喜。
我们上一部全家圣诞电影（2023 年）上映的唯一原因是，在电影真正开始后，所有电影制作人员名单（47 分钟）......我起身查看我们的在线爆米花和 6 人饮料......
他们试图把它交给我来交付，然而，再次，
但
我告诉他们请尽快交付。我看到所有饮料都准备好了，大汗淋漓……我已经融化了，爆米花装好了，变冷了，袋子里有糖果……。根本没有人从让步处步行到 75 英尺到我们的座位？？？
冷爆米花✔️
无需额外黄油✔️
兑水饮料✔️
mkvue 开始时间过去 49 分钟（电影在大屏幕上放映后几分钟）才可以进食。这就是所有广告、预览和安全剪辑！比广告上的搬家时间晚了几乎整整一个小时，并且比优惠食品的最后指定配送时间晚了一个小时！✔️
对承诺的服务不满意✔️
我的天啊。一篇负面评论，即在此之前的评论✔️
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