点评:I rated my experience at Hoyts Lux a 2… but that was at a push.
I took my son for his first ‘fancy’ cinema experience and decided to go at dinner time so we could have a meal while we watched the movie.
The service was appalling. There were only 8 people in the cinema so you think they’d be on top of the service. I ordered 2 menu items for my son and 1 item for myself, and they got the order wrong! They left off my item. When I called them during the movie, they came with their EFTPOS machine and charged me (for an item I thought I’d already paid for), but the item never came.
My son ordered chicken tenders. They were dry and very very salty. Just awful really, and we paid a premium for them.
At the end of the movie I went to the bar and the attendant said ‘are you still waiting for your food?’, and I said ‘yes, but the movie is finished now’. She then said ‘ok, I’ll get the manger’. No apology, nothing.
My 12 year old son said ‘I don’t think it was worth it Mum’, and I have to say I agree.
We won’t be going back to Lux again. The Mandarin Centre cinema is so much better.
One other thing, there are no toilets in the Lux cinema. If you need to go, you have to walk to the opposite side of the cinema complex, they are not near the cinemas.
翻译:我把我在 Hoyts Lux 的体验评为 2 分……但这太勉强了。
我带儿子去体验他的第一次“花哨”电影,并决定在晚餐时间去,这样我们就可以边看电影边吃饭。
服务太糟糕了。电影院里只有 8 个人,所以你认为他们的服务是最好的。我为我儿子点了 2 道菜,为自己点了 1 道菜,但他们把订单搞错了!他们漏掉了我的菜。当我在电影放映期间打电话给他们时,他们拿着 EFTPOS 机过来向我收费(我以为我已经付过钱了),但菜一直没送来。
我儿子点了鸡柳。它们又干又咸。真的很糟糕,我们为此付了高价。
电影结束时,我去了酒吧,服务员说“你还在等你的食物吗?”,我说“是的,但电影现在已经结束了”。然后她说“好的,我去叫经理”。没有道歉,什么都没有。
我 12 岁的儿子说“妈妈,我觉得不值得”,我不得不说我同意。
我们不会再去 Lux 了。文华中心电影院好多了。
还有一件事,Lux 电影院没有厕所。如果你需要去,你必须走到电影院对面,它们不在电影院附近。