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Marie F
Worst customer service I have ever experienced
Jungle Mania的点评
点评：The soft play itself is quite nice although it's a shame the food is poor. The children enjoy the play structures and it has comfortable and plentiful seating.
The customer service however is appalling. We had the monthly pass and the company upped their prices by 50% without informing us. When I told them I wanted to cancel because they had breached their own terms and conditions by making a change without informing me, they sent me an edited screenshot to "prove" they had emailed me. I searched my spam and bin - I did not receive that email. In spite of this, they insisted that I had to pay for another month (at the higher price) and they would not cancel my pass effective end of that month in view of the miscommunication. I then told them I had cancelled my DD as they increased the cost without telling me at which point they cancelled my pass immediately, just before the bank holiday weekend, and told me "Jungle Mania reserves the right to cancel your pass at any time if there is an infringement on any conditions". I will never go to this place again and I would recommend others to avoid it. The one-off charge is exorbitant and the monthly charge ties you in to whatever they choose to charge you.
The customer service however is appalling. We had the monthly pass and the company upped their prices by 50% without informing us. When I told them I wanted to cancel because they had breached their own terms and conditions by making a change without informing me, they sent me an edited screenshot to "prove" they had emailed me. I searched my spam and bin - I did not receive that email. In spite of this, they insisted that I had to pay for another month (at the higher price) and they would not cancel my pass effective end of that month in view of the miscommunication. I then told them I had cancelled my DD as they increased the cost without telling me at which point they cancelled my pass immediately, just before the bank holiday weekend, and told me "Jungle Mania reserves the right to cancel your pass at any time if there is an infringement on any conditions". I will never go to this place again and I would recommend others to avoid it. The one-off charge is exorbitant and the monthly charge ties you in to whatever they choose to charge you.
翻译：软体游乐区本身很不错，可惜食物质量差。孩子们很喜欢游乐设施，而且座位舒适充足。
然而，客服却糟糕透顶。我们买了月票，公司在未通知我们的情况下就涨价了50%。我告诉他们我想取消，因为他们在未通知我的情况下擅自更改了价格，违反了他们自己的条款和条件。他们给我发了一张修改过的截图，以“证明”他们已经给我发过邮件。我搜索了垃圾邮件和回收站，没有收到那封邮件。尽管如此，他们还是坚持要求我再付一个月的钱（价格更高），而且由于沟通不畅，他们不会在月底取消我的月票。我告诉他们我已经取消了月票，因为他们在未通知我的情况下就涨价了。就在银行假日周末之前，他们立即取消了我的月票，并告诉我“丛林狂热保留随时取消您月票的权利，前提是您违反了任何条款”。我再也不会去这个地方了，也建议其他人也别去。一次性收费太高，而且月费会把你和他们想收的钱捆绑在一起。
然而，客服却糟糕透顶。我们买了月票，公司在未通知我们的情况下就涨价了50%。我告诉他们我想取消，因为他们在未通知我的情况下擅自更改了价格，违反了他们自己的条款和条件。他们给我发了一张修改过的截图，以“证明”他们已经给我发过邮件。我搜索了垃圾邮件和回收站，没有收到那封邮件。尽管如此，他们还是坚持要求我再付一个月的钱（价格更高），而且由于沟通不畅，他们不会在月底取消我的月票。我告诉他们我已经取消了月票，因为他们在未通知我的情况下就涨价了。就在银行假日周末之前，他们立即取消了我的月票，并告诉我“丛林狂热保留随时取消您月票的权利，前提是您违反了任何条款”。我再也不会去这个地方了，也建议其他人也别去。一次性收费太高，而且月费会把你和他们想收的钱捆绑在一起。
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