点评:This store is a staple every time my family and I visit Cape May. We go out of our way to get here a few times a year. We have been coming to this store since it opened several years ago. They always have great products and unique scents. While I can't comment any negativity on that I must say, the service and one older female was less then courteous!
I had a custom scent blended which I usually do. I tried a new fragrance this visit for the first time in a very long time. Once we got back to our car, I wanted to smell the scent. I sprayed it and noticed it was hardly scented. Tried another spritz and the same thing could not smell the blend. I went back into the store to ask if they could add more fragrance which they did... It still was not smelling right. It had barely any scent. The women decided to blend it with another scent, which on the scent stick seemed ok then when she made it, the mist took on a very odd smell. I said I would like the scent I usually get. A second later she rings me up for an entire new bottle. While there is no sign posted or did the WOMEN mention there was a charge, I said I don't want to pay again. I am not happy with the original mist I purchased. She told me AFTER THE FACT, sorry with all custom scents there are no refunds! Well sorry but the product was not wright perhaps the mist was too watered down. I said this is not right you could have told me before making a new scent for me and then trying to charge me another 20.00 dollars. So sad, I will not be back to this store, and feel cheated and taken advantage of. Your customer service is very poor. I will tell you, I am sure my comment does not matter but you need to let people know of your policies if this even is one! Buyer beware if you decide to get a custom scent made.
翻译:每次我和家人去五月岬时,这家店都是必去之地。我们每年都会特意来这里几次。自从这家店几年前开业以来,我们就一直来这里。他们总是有很棒的产品和独特的香味。虽然我不能对此发表任何负面评论,但我必须说,这里的服务和一位年长的女性不太礼貌!
我像往常一样调配了一种定制香水。这次我尝试了一种新香水,这是很长时间以来我第一次尝试。我们回到车上后,我想闻一下香味。我喷了它,发现它几乎没有香味。又试了一次,同样的东西闻不到混合物的味道。我回到店里问他们是否可以加更多的香水,他们加了……但还是闻起来不对劲。几乎没有任何香味。女人们决定把它和另一种香味混合在一起,在香味棒上看起来还不错,但当她调好它时,雾气散发出一种非常奇怪的味道。我说我想要我平时闻到的香味。一秒钟后,她打电话给我,要了一整瓶新的。虽然没有张贴标志,也没有那个女人提到要收费,但我说我不想再付钱了。我对我购买的原装喷雾不满意。她事后告诉我,抱歉,所有定制香水都不退款!很抱歉,但产品不合适,也许喷雾太淡了。我说这不对,你应该在为我制作新香水之前告诉我,然后再向我收取 20 美元。真伤心,我不会再来这家店了,感觉被欺骗和利用了。你们的客服很差。我告诉你,我确信我的评论无关紧要,但如果这是其中一条,你需要让人们知道你们的政策!如果您决定定制香水,请谨慎购买。