旅行
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Sarah A
I strongly advise against using Cross Key Coach for any transportation needs - Safety Issues
Cross Keys Coach, LLC的点评
点评：I strongly advise against using Cross Key Coach for any transportation needs. Their lack of professionalism and disregard for customer requests could put your loved ones at risk and disrupt your important events.
We regretfully hired Cross Key Coach to transport my 101-year-old grandmother and her caretaker to my wedding, held one hour away. Having emphasized the importance of her safety and timely arrival (they are located in her town!), we were assured a top, experienced driver.
Unfortunately, this was not the case. A new, untrained driver unfamiliar with the area was assigned. Despite my grandmother living just a few doors down from their office, the driver inexplicably went 45 minutes out of the way due to faulty GPS reliance. This resulted in a pick-up delay exceeding 45 minutes. On their way to the wedding he also go lost, causing our wedding ceremony to be postponed for over an hour to accommodate her arrival. This delay impacted all our guests who had to wait for the ceremony to begin and other wedding events, like cocktail hour and the reception, being shortened.
To add insult to injury, the driver who waited during the wedding was a smoker and smoked in the car while waiting, though it's apparently "not allowed" per Cross Key policy. This meant my grandmother endured a smoke-filled car ride home, a serious health hazard for someone her age.
While Cross Key issued a refund, it does not come close to compensating for the immense emotional distress caused to our family and my grandmother. There was more financial loses due to the wedding being shortened and us not getting the full experience we paid for at the venue. This company's negligence significantly impacted our wedding day and displayed a complete disregard for the specific needs we communicated.
We regretfully hired Cross Key Coach to transport my 101-year-old grandmother and her caretaker to my wedding, held one hour away. Having emphasized the importance of her safety and timely arrival (they are located in her town!), we were assured a top, experienced driver.
Unfortunately, this was not the case. A new, untrained driver unfamiliar with the area was assigned. Despite my grandmother living just a few doors down from their office, the driver inexplicably went 45 minutes out of the way due to faulty GPS reliance. This resulted in a pick-up delay exceeding 45 minutes. On their way to the wedding he also go lost, causing our wedding ceremony to be postponed for over an hour to accommodate her arrival. This delay impacted all our guests who had to wait for the ceremony to begin and other wedding events, like cocktail hour and the reception, being shortened.
To add insult to injury, the driver who waited during the wedding was a smoker and smoked in the car while waiting, though it's apparently "not allowed" per Cross Key policy. This meant my grandmother endured a smoke-filled car ride home, a serious health hazard for someone her age.
While Cross Key issued a refund, it does not come close to compensating for the immense emotional distress caused to our family and my grandmother. There was more financial loses due to the wedding being shortened and us not getting the full experience we paid for at the venue. This company's negligence significantly impacted our wedding day and displayed a complete disregard for the specific needs we communicated.
翻译：我强烈建议不要使用 Cross Key Coach 来满足任何交通需求。他们缺乏专业精神，无视客户要求，可能会让您的亲人处于危险之中，并扰乱您的重要活动。
我们很遗憾地聘请了 Cross Key Coach 来接送我 101 岁的祖母和她的看护人去参加我的婚礼，婚礼在离这里一小时车程的地方举行。我们强调了祖母的安全和准时到达的重要性（他们就在她的城镇！），并保证会安排一位经验丰富的顶级司机。
不幸的是，情况并非如此。他们安排了一位不熟悉该地区、未经培训的新司机。尽管我的祖母住在他们办公室附近，但由于 GPS 故障，司机莫名其妙地绕了 45 分钟的路。这导致接送延迟超过 45 分钟。在去婚礼的路上，他还迷路了，导致我们的婚礼仪式推迟了一个多小时，以配合她的到来。这种延误影响了我们所有的客人，他们不得不等待仪式开始，而其他婚礼活动，如鸡尾酒会和招待会，也缩短了时间。
更糟糕的是，婚礼期间等候的司机是一名吸烟者，在等候期间还在车内吸烟，尽管根据 Cross Key 的政策，这显然是“不允许的”。这意味着我的祖母不得不忍受烟雾缭绕的车程回家，这对她这个年纪的人来说是一个严重的健康危害。
虽然 Cross Key 退款了，但这远远不能弥补我们家人和祖母所遭受的巨大情感困扰。由于婚礼时间缩短，我们无法在婚礼现场享受到我们付费享受的完整体验，因此造成了更大的经济损失。这家公司的疏忽严重影响了我们的婚礼，并完全无视我们传达的具体需求。
我们很遗憾地聘请了 Cross Key Coach 来接送我 101 岁的祖母和她的看护人去参加我的婚礼，婚礼在离这里一小时车程的地方举行。我们强调了祖母的安全和准时到达的重要性（他们就在她的城镇！），并保证会安排一位经验丰富的顶级司机。
不幸的是，情况并非如此。他们安排了一位不熟悉该地区、未经培训的新司机。尽管我的祖母住在他们办公室附近，但由于 GPS 故障，司机莫名其妙地绕了 45 分钟的路。这导致接送延迟超过 45 分钟。在去婚礼的路上，他还迷路了，导致我们的婚礼仪式推迟了一个多小时，以配合她的到来。这种延误影响了我们所有的客人，他们不得不等待仪式开始，而其他婚礼活动，如鸡尾酒会和招待会，也缩短了时间。
更糟糕的是，婚礼期间等候的司机是一名吸烟者，在等候期间还在车内吸烟，尽管根据 Cross Key 的政策，这显然是“不允许的”。这意味着我的祖母不得不忍受烟雾缭绕的车程回家，这对她这个年纪的人来说是一个严重的健康危害。
虽然 Cross Key 退款了，但这远远不能弥补我们家人和祖母所遭受的巨大情感困扰。由于婚礼时间缩短，我们无法在婚礼现场享受到我们付费享受的完整体验，因此造成了更大的经济损失。这家公司的疏忽严重影响了我们的婚礼，并完全无视我们传达的具体需求。
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