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Watch Out for Parking -Westfield Hornsby
Westfield Hornsby的点评
点评：I wish I could give zero stars
The Westfield Hornsby car park is a nightmare. I've been wrongly charged three times, even though I’ve never stayed over the 3-hour free limit. Most recently on 05/06/2025, I parked for just 2 hours and 30 minutes and was charged $35.
With cars lined up behind me at the exit, I had no choice but to pay and then contact Westfield for a refund. I provided all the evidence, but when I followed up four days later, I was told it still needed to go through three more levels of approval and would take at least 10 business days.
This is clearly a fault in their system, but customers are the ones left to deal with the stress and waste of time. Completely unacceptable.
Advice to others: If this happens to you, don’t pay at the gate—insist on speaking to someone immediately. Their refund process is slow, frustrating, and full of red tape.
The Westfield Hornsby car park is a nightmare. I've been wrongly charged three times, even though I’ve never stayed over the 3-hour free limit. Most recently on 05/06/2025, I parked for just 2 hours and 30 minutes and was charged $35.
With cars lined up behind me at the exit, I had no choice but to pay and then contact Westfield for a refund. I provided all the evidence, but when I followed up four days later, I was told it still needed to go through three more levels of approval and would take at least 10 business days.
This is clearly a fault in their system, but customers are the ones left to deal with the stress and waste of time. Completely unacceptable.
Advice to others: If this happens to you, don’t pay at the gate—insist on speaking to someone immediately. Their refund process is slow, frustrating, and full of red tape.
翻译：我希望我能给零星。
Westfield Hornsby 停车场简直是一场噩梦。我被错误收费了三次，尽管我从未超过 3 小时的免费停车时长。最近一次是在 2025 年 5 月 6 日，我只停了 2 小时 30 分钟，就被收取了 35 美元。
出口处排起了长队，我别无选择，只能先付款，然后联系 Westfield 退款。我提供了所有证据，但四天后我再次联系他们时，却被告知还需要经过三级审批，至少需要 10 个工作日。
这显然是他们的系统出了问题，但顾客却不得不承受这种压力和时间的浪费。完全不可接受。
给其他人的建议：如果您遇到这种情况，请不要在门口付款——坚持立即联系工作人员。他们的退款流程缓慢、令人沮丧，而且充满了繁琐的手续。
Westfield Hornsby 停车场简直是一场噩梦。我被错误收费了三次，尽管我从未超过 3 小时的免费停车时长。最近一次是在 2025 年 5 月 6 日，我只停了 2 小时 30 分钟，就被收取了 35 美元。
出口处排起了长队，我别无选择，只能先付款，然后联系 Westfield 退款。我提供了所有证据，但四天后我再次联系他们时，却被告知还需要经过三级审批，至少需要 10 个工作日。
这显然是他们的系统出了问题，但顾客却不得不承受这种压力和时间的浪费。完全不可接受。
给其他人的建议：如果您遇到这种情况，请不要在门口付款——坚持立即联系工作人员。他们的退款流程缓慢、令人沮丧，而且充满了繁琐的手续。
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