旅行
账户
annabellalarosa
Horrible service!
Airport Bus Express Ltd.的点评
点评：If I could give 0 stars I would. These people are worse than awful!! They don’t care about customer or the service, they are scum that only rely on trains not working and people having no choice but to use their coaches. The staff especially this woman (pictured) are horrid. We were told after landing at stansted at 2pm that we could get a 3:30 coach (as all trains were cancelled), we get to the queue at 3pm and the queue was insane. They were letting everyone join and buy tickets while in the queue. I asked this woman if we would get on the 3:30 bus and she said no we can’t because there are other people in the queue, but we were told our slot was 3:30 when we landed at the arrivals and we waited around for it otherwise we would have got a cab, got another coach service, got my dad to pick us up etc. the only response she gave me was a shrug of the shoulders and said other people have been waiting longer, she refused to help and kept shrugging her shoulders. Another man told me the woman at the arrivals desk did not say 3:30 when in fact he wasn’t even there and said she must have been confused and couldn’t express herself properly. Which was a lie. He then said she would have said we have to wait an hour and a half which we had at that point but refused to help, shock! We said we wanted a refund which he also refused to help with and told us we couldn’t wait in the queue for the bus, to which I said we won’t be and his response was “that’s perfect”. They are a joke, trust these bad reviews.
翻译：如果我可以给零星，我会给零星。这些人简直糟糕透顶！！他们不关心客户或服务，他们是渣滓，只依赖火车不运行，人们别无选择只能使用他们的长途汽车。工作人员，尤其是这位女士（如图所示）非常糟糕。下午 2 点抵达斯坦斯特德机场后，我们被告知可以乘坐 3:30 的长途汽车（因为所有火车都被取消了），我们下午 3 点到达排队区，队伍非常长。他们让每个人都加入并在排队时买票。我问这位女士我们是否能赶上 3:30 的巴士，她说不能，因为队列中还有其他人，但我们到达到达处时被告知我们的时间是 3:30，我们一直在等待，否则我们会打车，换乘其他长途汽车，让我爸爸来接我们等等。她对我的唯一回应是耸耸肩膀，说其他人等的时间更长，她拒绝帮忙，一直耸耸肩膀。另一个男人告诉我，到达处的女人没有说 3:30，而实际上他甚至不在，说她一定是搞混了，无法正确表达自己。这是个谎言。然后他说她会说我们必须等一个半小时，我们当时已经等了一个半小时，但他拒绝帮忙，令人震惊！我们说我们想要退款，但他也拒绝帮忙，并告诉我们我们不能排队等巴士，我说我们不会等，他的回答是“那太好了”。他们是个笑话，相信这些坏评论。
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