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Avoid for your own sanity – terrible admin, confusing policies, and zero accountability
Horizon Leisure Centre Waterlooville的点评
点评：Avoid for your own sanity – terrible admin, confusing policies, and zero accountability
Where do I begin?
Horizon Waterlooville cancelled our Direct Debit without any reason or communication (Probably they cant work work out how to press send on an email) and then took forever to sort it out. Even after eventually resolving it, my wife could not get access and this was the final straw.
We’ve had multiple admin issues throughout the year, and the staff clearly have no clue how to handle even simple queries (including reactivating a membership card). It’s frustrating, disorganised, and no one seems to take ownership of anything.
When you phone you can never get through and you get told only Tom can help you. Tom is meant to be a new membership salesman not a customer service member. When you need a manager, they run off!
The pool times are baffling – unnecessarily complicated and poorly communicated.
Yes, the equipment is decent. But it’s absolutely not worth the stress of dealing with their incompetent administration.
For your own sanity – do not join this gym. There are better-run alternatives out there.
Where do I begin?
Horizon Waterlooville cancelled our Direct Debit without any reason or communication (Probably they cant work work out how to press send on an email) and then took forever to sort it out. Even after eventually resolving it, my wife could not get access and this was the final straw.
We’ve had multiple admin issues throughout the year, and the staff clearly have no clue how to handle even simple queries (including reactivating a membership card). It’s frustrating, disorganised, and no one seems to take ownership of anything.
When you phone you can never get through and you get told only Tom can help you. Tom is meant to be a new membership salesman not a customer service member. When you need a manager, they run off!
The pool times are baffling – unnecessarily complicated and poorly communicated.
Yes, the equipment is decent. But it’s absolutely not worth the stress of dealing with their incompetent administration.
For your own sanity – do not join this gym. There are better-run alternatives out there.
翻译：为了您的理智，请避免使用这家酒店——糟糕的管理、令人困惑的政策以及零问责制。
我该从何说起呢？
Horizon Waterlooville 俱乐部在没有任何理由或沟通的情况下取消了我们的直接借记（可能是他们不知道如何点击邮件发送），然后花了很长时间才解决问题。即使最终解决了问题，我的妻子仍然无法访问，这成了压垮骆驼的最后一根稻草。
我们全年都遇到过很多管理问题，工作人员显然不知道如何处理哪怕是简单的查询（包括重新激活会员卡）。这令人沮丧，混乱不堪，而且似乎没有人真正负责。
你打电话总是打不通，被告知只有 Tom 可以帮你。Tom 应该是一位新会员销售员，而不是客服人员。当你需要经理的时候，他们就跑了！
泳池的使用时间令人困惑——不必要地复杂，而且沟通不畅。
是的，设备还不错。但这绝对不值得为了应付他们无能的管理而承受压力。
为了你自己的理智，别去这家健身房。外面还有更好的选择。
我该从何说起呢？
Horizon Waterlooville 俱乐部在没有任何理由或沟通的情况下取消了我们的直接借记（可能是他们不知道如何点击邮件发送），然后花了很长时间才解决问题。即使最终解决了问题，我的妻子仍然无法访问，这成了压垮骆驼的最后一根稻草。
我们全年都遇到过很多管理问题，工作人员显然不知道如何处理哪怕是简单的查询（包括重新激活会员卡）。这令人沮丧，混乱不堪，而且似乎没有人真正负责。
你打电话总是打不通，被告知只有 Tom 可以帮你。Tom 应该是一位新会员销售员，而不是客服人员。当你需要经理的时候，他们就跑了！
泳池的使用时间令人困惑——不必要地复杂，而且沟通不畅。
是的，设备还不错。但这绝对不值得为了应付他们无能的管理而承受压力。
为了你自己的理智，别去这家健身房。外面还有更好的选择。
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