点评:I just returned from a 2 week trip with my 16 year old daughter. I can understand why this resort might be considered a 5 star with the amazing employees and abundance of drinks. I have vacationed in Cuba every year for the past 11 years and I have never seen such beautiful white powder sand and the ocean is the most vivid aqua blue I have ever seen.
Staff is incredible. Always going above in everything they do. Especially David at the lobby bar! I enjoyed a cappuccino at the coffee train every morning while listening to the live music.
Breakfast at the buffet was the best meal of the day. Fresh egg stations every day, fresh churros, bread, bacon….
The Biergarten was wonderful and we loved having lunch there.
The buffet was great for having freshly prepared food but it was the exact same items everyday. Never had a problem getting salt, pepper, ketchup or mayo.
We had 4 a la carts and the first 2 we could have skipped…they were traditional Cuban food. The Romantic & Italian were great.
Drinks (alcoholic & non alcoholic) were always wonderful and the most selection that I have ever seen in Cuba.
They have a beautiful tennis & basketball court as well as 2 pool tables and a ping pong table but we never used them because it was too hot.
There was a disco at 11 but we didn’t go to that either….we’re early risers.
The shows at 9:30 in the theatre were pretty good.
Pool is amazing, the workers keep everything so beautiful.
Never had any problems getting towels or exchanging towels.
The bad:
The buffet restaurant was quite hot especially at lunch and there were obviously flies and bugs on the food because it is an open air buffet.
OUR ROOM UGH!!!! We were in 6115 which was close to everything but it was just gross, shower head kept flipping up and spraying all over, air conditioning never worked, all of our clothing and bedding were always damp and started to smell bad because nothing ever dried in that room. Sliding door didn’t lock. I did ask the front desk about it but they said there wasn’t anything they could do about it because the entire resort was having difficulty with the a/c. Beds were hard and the blankets felt like sandpaper against the skin. The blow dryer worked…sometimes. There were tiny bugs all over the walls (not sure what they were). Most of the outlets in our room didn’t work.
That being said, the housekeeper was wonderful as was the person who replaced the beer and water. We always had plenty of water and beer in our room.
I would only return to the resort if i booked an upgraded room (not sure if the luxury rooms are more updated) or if I was in the premium section.
翻译:我刚和 16 岁的女儿结束了为期两周的旅行。我能理解为什么这个度假村可以算作五星级,因为这里有出色的员工和丰富的饮品。过去 11 年来,我每年都会去古巴度假,但我从未见过如此美丽的白色细沙,大海是我见过的最鲜艳的蓝绿色。
员工非常棒。他们所做的一切都是超乎寻常的。尤其是大堂酒吧的 David!我每天早上都会在咖啡火车上一边听现场音乐一边享用卡布奇诺。
自助早餐是一天中最好的一餐。每天都有新鲜的鸡蛋站、新鲜的油条、面包、培根……
啤酒花园很棒,我们喜欢在那里吃午餐。
自助餐很棒,可以吃到新鲜烹制的食物,但每天都是一模一样的菜品。从来没有遇到过盐、胡椒、番茄酱或蛋黄酱的问题。
我们点了 4 道菜,前两道我们可以不点……它们是传统的古巴菜。浪漫和意大利菜都很棒。
饮料(含酒精和不含酒精)总是很棒,是我在古巴见过的选择最多的。
他们有一个漂亮的网球场和篮球场,还有 2 张台球桌和一张乒乓球桌,但我们从来没有用过,因为天气太热。
晚上 11 点有迪斯科舞会,但我们也没有去……我们起得很早。
剧院 9:30 的演出相当不错。
游泳池很棒,工作人员把一切都打理得很漂亮。
拿毛巾或换毛巾从来没有遇到过任何问题。
缺点:
自助餐厅非常热,尤其是在午餐时间,食物上显然有苍蝇和虫子,因为这是露天自助餐。
我们的房间啊!!!!我们住在 6115 号,离所有地方都很近,但很恶心,淋浴喷头一直向上翻起,到处喷水,空调从来都不起作用,我们所有的衣服和床上用品总是潮湿的,开始有难闻的气味,因为那个房间里的东西从来没有干过。推拉门锁不上。我确实问过前台,但他们说他们无能为力,因为整个度假村的空调都出现了问题。床很硬,毯子在皮肤上感觉像砂纸一样。吹风机有时能用。墙上到处都是小虫子(不知道是什么)。我们房间里的大多数插座都坏了。
话虽如此,管家很棒,更换啤酒和水的人也很棒。我们的房间里总是有很多水和啤酒。
如果我预订了升级客房(不确定豪华客房是否更新)或我住在高级客房,我才会回到度假村。