旅行
账户
Melanie M
Needs better provision for the arrival of disabled customers
The Picturedrome, Holmfirth的点评
点评：Lovely venue. It is great that it has a sloping floor and sufficient seating. It is a really nice place to attend a gig. However, there is one very important thing that I must point out. The facility for Disabled Access is sub-standard and not acceptable. I am disabled with an 'invisible illness'. The fact that I had to head to the front of a queue, in order to be let in first, due to my inability to stand for very long and requiring seating once inside, seemed to incite extreme hostility from those in the main queue.....which continued once inside!!! Interestingly, another disabled person 'pushed in front' (which is totally fine by the way), as they, too, did not realise that I was standing there for this reason. They apologised when they realised but said that, on two previous occasions at this venue, they were told to go to the very back of the queue, despite them having the Disabled Access cards, which is why they were keen to get to the front on this occasion. I think that the venue needs to block off a place for people with Disabled Access cards, or let them in via another door because it is absolutely not acceptable for us to be spoken to in such a negative way by other customers. The venue needs to protect those who have been awarded this card and, at the moment, it is failing to do so. All I wanted was a seat, otherwise I would not have been able to go. Come on Picturedrome. Up your game.
翻译：很棒的场地。它有倾斜的地板和足够的座位，这很棒。这里真的是观看演出的好地方。但是，有一件非常重要的事情我必须指出。残疾人通道设施不达标，不可接受。我患有“隐形疾病”。由于我无法长时间站立，一旦进入就需要就座，我必须走到队列的最前面才能第一个进入，这似乎引起了主队列中那些人的极大敌意......进入后，这种敌意还在继续！！！有趣的是，另一个残疾人“挤到前面”（顺便说一句，这完全没问题），因为他们也没有意识到我站在那里就是因为这个原因。当他们意识到这一点时，他们道了歉，但表示，之前两次来这个场地时，他们被告知要去队列的最后面，尽管他们有残疾人通道卡，这就是为什么他们这次渴望排在最前面。我认为该场馆需要为持有残疾人通行证的人留出一个座位，或者让他们从另一扇门进来，因为其他顾客用如此消极的方式对我们说话是绝对不可接受的。场馆需要保护那些获得此卡的人，但目前它没有做到这一点。我想要的只是一个座位，否则我就去不了了。加油，Picturedrome。提高你的水平。
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