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Kerry R
Terrible and place is filthy
Zig Zags Indoor Play Area的点评
点评：Absolutely disgusted how my grandson was treated today, he has autism & hearing loss, my daughter booked up online for 4 children, when they arrived my grandson was measured he was slightly over by 1 inch, a refund was requested as they obviously wasn’t aware of this, but was refused, so due to the other three children they had to go in, but they still wouldn’t let my grandson play, which caused a melt down, then another meltdown while he had to watch others play, then he decided to run into play area so staff came over to tell my daughter to remove him.
Now I fully understand rules are rules but anyone who goes to these play areas know there are several parents in the play area jumping annf going down slides or teenagers running round.
A little compassion for he’s disabilities wouldn’t have come a miss but at least a refund for him then the other three who had to leave and miss out.
I suggest you get more training for staff in customer care and Autism training so they have a better understanding , plus get them to clean the place instead of standing round gossiping, the place is filthy 😡
Now I fully understand rules are rules but anyone who goes to these play areas know there are several parents in the play area jumping annf going down slides or teenagers running round.
A little compassion for he’s disabilities wouldn’t have come a miss but at least a refund for him then the other three who had to leave and miss out.
I suggest you get more training for staff in customer care and Autism training so they have a better understanding , plus get them to clean the place instead of standing round gossiping, the place is filthy 😡
翻译：今天我孙子受到的待遇让我非常失望。他患有自闭症和听力障碍。我女儿在网上为四个孩子预订了场地，结果到了之后发现我孙子的身高比标准身高略高一英寸。我们要求退款，因为他们显然对此并不知情，但遭到了拒绝。由于其他三个孩子已经入场，他们不得不进去，但他们仍然不让我孙子玩，这导致他情绪崩溃。之后，当他只能眼睁睁地看着其他孩子玩耍时，他又一次崩溃大哭。最后，他跑进了游乐区，工作人员过来让我女儿把他带走。
我完全理解规矩就是规矩，但任何去过这些游乐场的人都知道，游乐区里有很多家长在蹦蹦跳跳、玩滑梯，或者有青少年在跑来跑去。
如果他们能对我孙子的残疾多一些体谅，哪怕只是退还给他的钱，也比那三个不得不离开、错过游乐机会的孩子要好得多。
我建议你们加强员工的客户服务和自闭症相关培训，让他们更好地了解情况，另外，让他们打扫一下地方，别光站着闲聊，这里太脏了😡
我完全理解规矩就是规矩，但任何去过这些游乐场的人都知道，游乐区里有很多家长在蹦蹦跳跳、玩滑梯，或者有青少年在跑来跑去。
如果他们能对我孙子的残疾多一些体谅，哪怕只是退还给他的钱，也比那三个不得不离开、错过游乐机会的孩子要好得多。
我建议你们加强员工的客户服务和自闭症相关培训，让他们更好地了解情况，另外，让他们打扫一下地方，别光站着闲聊，这里太脏了😡
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