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Horrific - Chicken Parking
Falcon Cars的点评
点评：If you’re looking for a Meet & Greet service at Heathrow that’s fast, efficient, and stress-free… keep looking. My experience with Falcon Car Parking was so slow that I genuinely started to wonder whether their “falcon” was actually a pigeon with a limp.
When I arrived, I waited almost an hour for someone to show up and take my car. By the time they finally arrived, I’d practically bonded with the airport trolleys. On my return, it was déjà vu: another hour of waiting, watching other Meet & Greet customers reunite with their cars while mine was apparently on some sort of spiritual journey.
Their favourite line? “Be 20 minutes!”
Reality? Multiply that by three, sprinkle on some frustration, and add a car park bill. I ended up having to pay twice for the Drop & Go Level 2 parking thanks to the delays.
The best bit? When I called for updates, my number suddenly became invisible. Radio silence. But call from a different phone? Oh look, they answer instantly! If customer service were an Olympic sport, this would be the hiding-from-your-responsibilities event.
Honestly, advertising themselves as a Heathrow Meet & Greet service gives the airport a bad name by association. Heathrow deserves better. Travellers deserve better. My car probably deserved better, too.
If I had to rename the company, I’d go with Chicken Parking — because chickens don’t fly, and Falcon Parking feels like a bird of prey that has misplaced both its wings and its sense of direction.
Use at your own risk. And pack snacks — you’ll be waiting long enough to need them.
When I arrived, I waited almost an hour for someone to show up and take my car. By the time they finally arrived, I’d practically bonded with the airport trolleys. On my return, it was déjà vu: another hour of waiting, watching other Meet & Greet customers reunite with their cars while mine was apparently on some sort of spiritual journey.
Their favourite line? “Be 20 minutes!”
Reality? Multiply that by three, sprinkle on some frustration, and add a car park bill. I ended up having to pay twice for the Drop & Go Level 2 parking thanks to the delays.
The best bit? When I called for updates, my number suddenly became invisible. Radio silence. But call from a different phone? Oh look, they answer instantly! If customer service were an Olympic sport, this would be the hiding-from-your-responsibilities event.
Honestly, advertising themselves as a Heathrow Meet & Greet service gives the airport a bad name by association. Heathrow deserves better. Travellers deserve better. My car probably deserved better, too.
If I had to rename the company, I’d go with Chicken Parking — because chickens don’t fly, and Falcon Parking feels like a bird of prey that has misplaced both its wings and its sense of direction.
Use at your own risk. And pack snacks — you’ll be waiting long enough to need them.
翻译：如果你想在希思罗机场寻找快速、高效、轻松的代客泊车服务……那就继续寻找吧。我在Falcon Car Parking的体验简直糟糕透顶，慢得我都开始怀疑他们所谓的“猎鹰”是不是一只跛脚鸽子。
抵达机场后，我等了将近一个小时才有人来接我的车。等他们终于出现的时候，我都快跟机场的行李车“结缘”了。回来的时候，一切又重演了一遍：又等了一个小时，眼睁睁看着其他使用代客泊车服务的顾客都取回了自己的车，而我的车却仿佛还在进行某种神秘的“精神之旅”。
他们最爱说的一句话是：“再等20分钟！”
实际情况呢？把这个时间乘以三，再加上一些挫败感，最后还要加上停车费。由于延误，我不得不支付两次Drop & Go Level 2的停车费。
最搞笑的是？当我打电话询问进度时，我的号码突然消失了。杳无音信。但是用另一个手机打过去呢？瞧，他们居然立刻就回复了！如果客户服务是奥运项目，这绝对是“逃避责任”项目。
说真的，他们把自己宣传成希思罗机场的“接机服务”，简直是在给机场抹黑。希思罗机场值得更好的服务。旅客值得更好的服务。我的车也应该得到更好的服务。
如果让我给这家公司改个名字，我会叫它“鸡停车场”——因为鸡不会飞，而“猎鹰停车场”就像一只丢了翅膀又迷失方向的猛禽。
后果自负。记得带点零食——你等的时间肯定够长的。
抵达机场后，我等了将近一个小时才有人来接我的车。等他们终于出现的时候，我都快跟机场的行李车“结缘”了。回来的时候，一切又重演了一遍：又等了一个小时，眼睁睁看着其他使用代客泊车服务的顾客都取回了自己的车，而我的车却仿佛还在进行某种神秘的“精神之旅”。
他们最爱说的一句话是：“再等20分钟！”
实际情况呢？把这个时间乘以三，再加上一些挫败感，最后还要加上停车费。由于延误，我不得不支付两次Drop & Go Level 2的停车费。
最搞笑的是？当我打电话询问进度时，我的号码突然消失了。杳无音信。但是用另一个手机打过去呢？瞧，他们居然立刻就回复了！如果客户服务是奥运项目，这绝对是“逃避责任”项目。
说真的，他们把自己宣传成希思罗机场的“接机服务”，简直是在给机场抹黑。希思罗机场值得更好的服务。旅客值得更好的服务。我的车也应该得到更好的服务。
如果让我给这家公司改个名字，我会叫它“鸡停车场”——因为鸡不会飞，而“猎鹰停车场”就像一只丢了翅膀又迷失方向的猛禽。
后果自负。记得带点零食——你等的时间肯定够长的。
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