旅行
账户
anoopn582
Scary service by gozo
Gozo Cabs的点评
点评：I booked gozo cab for my wife and 4 years old daughter to travel from Chandigarh to Rampur Bushahr on 23 dec 2024. The driver did not complete the trip and midway near shimla he denied to drive further due to weather conditions. That is understandable for me and my wife since the snow fall has started and he could have stuck in snow if he keep continuing the trip and would be more disaster for my wife and daughter. But the way GOZo responded on this situation made the whole experience scary.
First, when my wife called their support team to ask for modifications in the trip destination and to re calculate the bill, they did not responded for 30 minutes.
Second, when they responded after 30 minutes they did not take the matter seriously and asked to wait and keep giving different contact numbers for resolution and never called back.
Third, despite knowing that the passengers are a female and a child they let my wife and daughter wait in car in chilling cold weather, mid highway for more than 3 hours.
Lastly, Gozo never called back and never came up with resolution and after 3 hours my wife had to pay full amount to driver.
Ankita and Aharna from gozo doesn’t value their customer and should have given proper training how to deal with customer issues. Very bad experience they have provided.
I was a regular customer of gozo but now i will never use gozo and will not recommend to anyone.
Pathetic customer service.
First, when my wife called their support team to ask for modifications in the trip destination and to re calculate the bill, they did not responded for 30 minutes.
Second, when they responded after 30 minutes they did not take the matter seriously and asked to wait and keep giving different contact numbers for resolution and never called back.
Third, despite knowing that the passengers are a female and a child they let my wife and daughter wait in car in chilling cold weather, mid highway for more than 3 hours.
Lastly, Gozo never called back and never came up with resolution and after 3 hours my wife had to pay full amount to driver.
Ankita and Aharna from gozo doesn’t value their customer and should have given proper training how to deal with customer issues. Very bad experience they have provided.
I was a regular customer of gozo but now i will never use gozo and will not recommend to anyone.
Pathetic customer service.
翻译：我为我的妻子和 4 岁的女儿预订了 Gozo 出租车，于 2024 年 12 月 23 日从昌迪加尔前往 Rampur Bushahr。司机没有完成行程，在西姆拉附近中途，他因天气原因拒绝继续驾驶。这对我和妻子来说是可以理解的，因为已经开始下雪了，如果他继续旅行，他可能会被困在雪地里，这对我的妻子和女儿来说将是更大的灾难。但 GOZo 对这种情况的反应方式让整个体验变得可怕。
首先，当我的妻子打电话给他们的支持团队，要求修改行程目的地并重新计算账单时，他们 30 分钟内没有回应。
其次，当他们在 30 分钟后回复时，他们没有认真对待此事，要求等待，并不断提供不同的联系电话以寻求解决方案，从未回电。
第三，尽管知道乘客是一名女性和一名儿童，但他们还是让我的妻子和女儿在寒冷的天气里在高速公路中途的车里等了 3 个多小时。
最后，Gozo 从未回电，也从未提出解决方案，3 小时后，我的妻子不得不向司机支付全额费用。
Gozo 的 Ankita 和 Aharna 不重视他们的客户，应该对他们进行适当的培训，让他们知道如何处理客户问题。他们提供的体验非常糟糕。
我曾经是 Gozo 的常客，但现在我再也不会使用 Gozo，也不会向任何人推荐。
糟糕的客户服务。
首先，当我的妻子打电话给他们的支持团队，要求修改行程目的地并重新计算账单时，他们 30 分钟内没有回应。
其次，当他们在 30 分钟后回复时，他们没有认真对待此事，要求等待，并不断提供不同的联系电话以寻求解决方案，从未回电。
第三，尽管知道乘客是一名女性和一名儿童，但他们还是让我的妻子和女儿在寒冷的天气里在高速公路中途的车里等了 3 个多小时。
最后，Gozo 从未回电，也从未提出解决方案，3 小时后，我的妻子不得不向司机支付全额费用。
Gozo 的 Ankita 和 Aharna 不重视他们的客户，应该对他们进行适当的培训，让他们知道如何处理客户问题。他们提供的体验非常糟糕。
我曾经是 Gozo 的常客，但现在我再也不会使用 Gozo，也不会向任何人推荐。
糟糕的客户服务。
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