点评:I had a truly awful experience at Sky Zone and will never return. From the moment we arrived, the staff was rude, dismissive, and completely unprofessional. Not only was the customer service terrible, but we also experienced inappropriate behavior from one of the employees that bordered on harassment. When we tried to report it to a manager, we were brushed off and made to feel like we were overreacting.
The employees seem more interested in chatting with each other than doing their jobs or ensuring guest safety. The place was chaotic, unorganized, and no one seemed to be in charge. For a business that caters to families and children, this kind of behavior is unacceptable.
I would strongly recommend looking elsewhere if you want a safe and respectful environment. Sky Zone has a long way to go in terms of professionalism, safety, and basic customer service.
翻译:我在Sky Zone的体验实在糟糕透顶,以后再也不会去了。从我们到达的那一刻起,工作人员就粗鲁无礼、漠不关心,而且完全不专业。不仅客户服务糟糕透顶,我们还遭遇了一名员工的不当行为,近乎骚扰。当我们试图向经理反映时,他们却置之不理,让我们感觉自己反应过度。
员工们似乎更热衷于互相聊天,而不是做好自己的工作或保障客人的安全。整个环境混乱不堪,毫无秩序,似乎没有人负责。对于一家面向家庭和儿童的餐厅来说,这种行为是不可接受的。
如果您想要一个安全且充满尊重的环境,我强烈建议您另寻他处。Sky Zone在专业性、安全性和基本客户服务方面还有很长的路要走。